Privacy Policy
Last updated: February 24, 2026
1. Introduction
Spotlite Property Management ("Spotlite," "we," "us," or "our") is operated by Providence Real Estate Group. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our property management services, including communications via SMS/text message.
By providing your phone number or signing a lease with a Spotlite-managed property, you acknowledge and agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, address, phone number, and email address
- Lease Information: Property address, lease dates, payment history
- Maintenance Requests: Details about service requests you submit
- Communication Records: Records of SMS messages, calls, and emails exchanged with us
3. How We Use Your Information
We use the information we collect to:
- Manage your tenancy and lease agreement
- Send rent reminders, payment confirmations, and account updates
- Coordinate maintenance requests and service appointments
- Provide important property and safety notifications
- Respond to your inquiries and requests
- Comply with legal and regulatory obligations
4. SMS Communications
With your consent, we may send you SMS/text messages for the purposes described above. Message frequency varies based on your tenancy status and active maintenance requests. Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message we send. You may re-enroll at any time by replying START or by contacting us directly.
For more information about our SMS program, visit our SMS Opt-In page.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Vendors who assist in delivering SMS/communications services (e.g., Twilio)
- Property Owners: Owners of the property you rent, as necessary for property management
- Legal Requirements: When required by law, court order, or government authority
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your personal information as well.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Opt out of SMS communications at any time by replying STOP
- Contact us with any privacy-related concerns
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: